5 – Website FAQ

Do I need to pay anything? #

Anyone can use BabyActivityToys completely free.

If you’re looking for a room and want to contact all adverts straight away, you can choose to upgrade to get early bird access. If you choose not to upgrade, you’ll still be able to contact the blue bold adverts and ads over 7 days old. Early bird ads are free to contact after 7 days.

Free ads appear grey in the listings. Upgraded users will be able to contact you straight away – everyone else will be able to contact you once your ad is 7 days old.

If you choose to upgrade it means your ad will appear as a blue bold advert in the listings and everyone will be able to contact you straight away. You can contact any of the room wanted adverts immediately, as the upgrade will also give you early bird access to do this.

How does the upgrade system work? #

BabyActivityToys is free to use. In fact around 85% of people who use BabyActivityToys never pay a penny. Anyone can post a Free Ad and contact all Bold Ads (blue), and other Free Ads (grey) over 7 days old.

We reserve Free Ads under 7 days old for upgraded users. Upgraded users can also post Bold Ads, which are free for everyone to contact, appear higher up the results list and get (on average) double the enquiries.

How do I upgrade? #

Once registered, just click on ‘My Account’ in the main menu bar then ‘Upgrade’ in the sub-menu. You can upgrade before or after placing an ad. If you choose to post your ad first you can also use the ‘Upgrade’ option on your advert box on the ‘My Ads page of your account’. If you need any help choosing your upgrade, our customer services team will be happy to help.

How do I pause (or re-activate) my upgrade? #

Only the 4 week upgrade includes the pause feature and this can be used once per upgrade. To pause any remaining time on the upgrade:

Log in and go to ‘My Account’
Click on the ‘Upgrade’ tab on the navigation bar
Click on the link ‘Pause your advertising now’. This is in the text towards the top of the page
When you’re ready to reactivate your access just log into your account again, click on the ‘Upgrade’ tab and enter the code in the promotional code box in the top left hand corner of the page
If you no longer need to advertise on BabyActivityToys you’ll also need to remove your current advert from the live listings.

How does the contact system work? #

To contact any advertiser just click on ‘Email advertiser’ to send them a message. If they’ve provided their number, click on ‘Phone advertiser’ to call. You’ll find these in the contact box on the right of their advert.

There are four different types of contact you can receive in relation to your advert.

Email Alerts. These are sent by BabyActivityToys on a daily basis (if you request them) and notify you of any new adverts posted that match your criteria. You can click on the link(s) to go straight to the advert(s) on BabyActivityToys.
Direct replies to your advert from other users. We’ll notify you of any new messages by sending a ‘message alert’ to your registered email address, this will contain a link to your BabyActivityToys inbox where you can respond.
Interest Shown – you’ll get these when a user either clicks the ‘show interest’ link on your advert or when they save your advert to refer back to. Interest can be shown by any user to any other user, regardless of whether they’ve upgraded or not.
Telephone calls. You’ll only get these if you choose to include a phone number with your advert.
 

Where do my messages go? #

When you contact a BabyActivityToys user via the messaging system the following happens:

Your message is sent to the user’s BabyActivityToys inbox
We also send an email to their personal email address to let them know they have a message
 

Why is there a delay in sending my message? #

The main reason BabyActivityToys uses an in-house messaging system is because it’s safe. It means you don’t need to give your email address to anyone until you choose to (and also means your email can’t be collected by automated software and added to spam mailing lists).

By using our own messaging system it also means we can monitor message content and keep an eye out for scams. That doesn’t mean we read your messages – an automated filter, which we update regularly, scans messages for any of the tell-tale language used by scammers and we can quarantine these messages before they’re sent. It also means, on the rare occasions we think a scammer has been sending messages to users, we can warn anyone they’ve been in touch with.

This does mean there can be a short delay in your message being sent but don’t panic, it just means it’s being checked by our system.

Why have I not received a response yet? #

Some users check their email and/or log into BabyActivityToys less frequently than others – you should be patient and allow at least 48 hours for a reply.

If the user decides, for whatever reason, that you are unsuitable for the room, they may choose to not respond for fear of offending. We try to make it easy for people to respond by offering an auto decline response.

Other reasons beyond our control could be a user supplying an incorrect email address or the room having been let. We send regular reminders and make it very easy for users to tell us when a room is taken but not everyone removes their advert in good time. We’re constantly working on better ways to remove adverts earlier to remedy this.

What can I do if I don’t receive a response within 2 days? #

The best thing you can do is to try calling the user (if they’ve left a number with their advert). Some prefer telephone contact anyway. Find their ad, then click on “Contact advertiser”, then “Contact by phone”. Failing that, the best thing to do is to keep checking the listings. We get new rooms added every day so chances are there will be plenty more rooms that are suitable for you. Don’t wait around for someone to get back to you – keep looking in the meantime.

How are the BabyActivityToys listings ordered? #

In broad terms the ads are ranked in this order:

Exact location matches
New Today/Boosted ads
Bold ads
Newly renewed ads
Older ads
The sort order is also ‘nested’, for example:

Brand new bold ads appear above brand new free ads

More relevant brand new ads (in terms of location) appear above less relevant brand new ads

To stop anyone unfairly dominating the search results in a specific location, every two ads posted, renewed or boosted by a single advertiser in any given location will be followed by one from another advertiser.

How do I close my account? #

Just call or email us and we’ll do this for you. We can either deactivate the account (so you don’t receive any further contact from us until you’re ready) or permanently close your account.

Need any help? #

@ Contact us by email or
Call us on 0161 768 1162

Mon to Fri: 9am – 8.30pm
Weekends: 10am – 7.30pm